Privacy Policy

1. Information We Collect

We collect the minimum information needed to fulfil your order: your email address for delivering account credentials and support, and any details you voluntarily provide when contacting us. We do not require your real name or physical address.

Because we accept cryptocurrency only, we do not store credit-card numbers or banking information. Crypto transactions are processed on public blockchains and are not linked to personal identity by us.

2. How We Use Your Information

We use your information solely to: provision and deliver your purchased account, provide customer support, send order and delivery notifications, and honour the 7-day replacement guarantee. We never sell or rent your data to third parties.

3. Data Retention

Order records are retained only as long as needed to provide support and honour guarantees. You may request deletion of your contact information at any time via Telegram.

4. Cookies & Analytics

Our site may use essential cookies and privacy-respecting analytics to understand traffic and improve the experience. These do not identify you personally. You can disable cookies in your browser settings.

5. Security

Credentials are delivered through secure channels and we do not retain account passwords after delivery. We strongly recommend you change the password and enable multi-factor authentication immediately upon receiving any account.

6. Third-Party Services

The cloud accounts we provide are operated by their respective providers (AWS, Google Cloud, Azure, and others), each governed by its own privacy policy. We are an independent reseller and are not affiliated with these providers.

7. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected by the “Last updated” date above. Continued use of Cloudrix after changes constitutes acceptance.